FAQ

FAQ

Got Questions? We’re Here to Help Get You Started With Our Product.

Frequently Asked Questions

What if I change my mind?

No problem! We’re confident you’ll love our product. We offer a 14-day money-back guarantee, no questions asked.

Is your product eco-friendly?

It sure is. We’re 100% biodegradable and sustainable. Plus, we’re Leaping Bunny certified.

Do you offer any discounts?

 

Although we don’t currently have any active coupon codes, we occasionally run seasonal sales – join our newsletter to stay updated!

Still Need Help? We’re Here!

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1Can I exchange an item in my order?

As our stocks are not guaranteed and are changing rapidly all the time we advised to re order<br />the product you wish to receive, and we will then refund your return including postage once<br />we receive it. Alternatively, once we receive your return we can credit your <br />account with your refund plus postage for you to make a new purchase<br /><br />

2 Can I amend my order?

Once an order is processed we can amend items/details until the order is dispatched

3Can I cancel my order?

You can cancel your order with us up until dispatch. Once the order has been dispatched we<br />are unable to recall it, so you would need to create a return. We will issue you with a full<br />refund for the items you have purchased and the cost of standard delivery if you've paid for<br />shipping

4My order is missing an item?

We may have sent your items in separate parcels. Please check your emails and your invoice<br />as this will have details and an item may be ‘To Follow’. Alternatively, contact our customer<br />care team with your order number on 0203 137 6925 or [email protected]

5 I have an incorrect item in my order

We want to sort out any issues or incorrect items in your order right away. Please contact our<br />customer care team with your order number on 0203 137 6925 or [email protected]<br />We will get back to you as soon as we can, and a replacement will be sent as quickly as we<br />can<br />

6 Can I return more than one item in the parcel?

Yes, this is not a problem if everything in the parcel is on your returns form with the relevant<br />order numbers

7 What methods of payment do you accept?

We accept all major credit cards including Visa, Maestro, Mastercard and PayPal

8 I have received a faulty item

We want to sort out any issues with damaged/faulty items in your order right away. Please<br />contact our customer care team with your order number on 0203 137 6925 or<br />[email protected]

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